Reference

Open the boi4d Terms That Apply

Clear rules help you see how account access, wallet steps, and lobby use work before you move a rupiah.

DANAOVOGoPayQRIS
boi4d Open the boi4d Terms That Apply
HELP CHANNELS

Switch to Help for Clause Questions

Questions about this page should come through the same channels we use for account help. We answer live chat and WhatsApp every day from 09.00 to 23.00 WIB, while email stays open for longer written requests. If you want the current terms linked to your account, we can send the page version after a quick profile check and point you to the clause you asked about. That makes it easier to compare what you read with the step you took before you send funds or change a device.

Team online

Live chat

Open live chat from your account area when you need a fast read on a clause, an update, or a payment step tied to the current version. We keep the thread attached to your profile for follow-up and record checks.

WhatsApp

Use WhatsApp for short checks about access, device rules, or whether DANA, OVO, GoPay, and QRIS are still accepted under the current terms. Send your account name first so we can match the request quickly.

Email

Email suits longer requests, such as a written copy of the current page, a clause question with screenshots, or a change log you want attached to your account record. We reply in the same language you used.

DATA CARE

Open Our Data and Access Rules

We keep the policy process tied to your account, not to vague promises. Cookies remember your session and language choice, while account logs help us show which version of the terms you…

Data handling

We use your account name, contact route, device signal, and payment reference to confirm access under the current terms and to answer disputes. Those details stay inside the support and verification flow unless another lawful reason applies.

Cookies

Cookies keep the session open, remember your language choice, and reduce repeat checks when you move between mobile and desktop. You can clear them in your browser, but some account actions may ask you to verify again.

Account security

Use one password per account, keep your login private, and finish any OTP step sent to your phone before you send funds or edit account details. If the device changes, we may ask for a fresh check.

Retention

We keep term logs and account records only as long as needed for dispute handling, payment proof, and the legal retention window that applies to your case. After that, we remove or anonymise what we can.

Change requests

If you want a name, phone number, or contact route corrected, send the request from the support channel linked to your account. We compare it with our records and update it when the match is clear.

Contact path

For a clause question, send the page section, your account name, and the device you used. That helps us answer faster and keeps the reply tied to the version you saw.

Explore Common Questions on Terms

The questions below focus on account use, clause changes, data checks, and how local law affects access. If you need a written response, reach us through live chat, WhatsApp, or email from the account area. We keep replies tied to the current page version so you can see which rule applies before you move funds or change device. That keeps the path clear when you compare what you read with what you did.

You accept them when you open an account, complete the confirmation step, and keep using the lobby after the current version is posted. If local law does not permit access where you are, the account flow stays closed.

Yes. We may update wording for access, device use, or payment checks, and the current page replaces the earlier version once posted. Read the latest text before you send funds or edit your profile.

We keep the account name, contact route, device signal, and payment reference needed to confirm use under the current terms. We store only what we need for support, dispute handling, and legal retention.

Send the request through live chat or email with the exact detail you want changed and a matching account reference. We compare it with our records and reply when the check is complete.

Yes, when the payment step is available to your account and local law permits it. We may still ask for a name match or device check before the transfer is accepted.

Our support team handles it through live chat, WhatsApp, or email. Send the clause, the date you saw it, and your account name so we can track the version you used.